Shipping policy

At Carter Thread Press, each item is made with care after your order is placed. Because our products are created on demand, please allow time for both production and shipping.

Where We Ship

At this time, Carter Thread Press ships within the United States only.

We do not currently offer international shipping, but we may expand shipping destinations in the future.

Order Processing & Production Time

Most items are made to order. Production time is typically 2–5 business days before an order ships.

During busy seasons, holidays, sales, or periods of high order volume, production times may be slightly longer.

Estimated Delivery Time

Estimated delivery time includes both production time and shipping time.

Once your order has been produced and shipped, delivery timing will depend on the shipping method and carrier. Estimated delivery dates shown at checkout are estimates and are not guaranteed.

Shipping Rates

Shipping rates are calculated and shown at checkout before you place your order.

From time to time, Carter Thread Press may offer free shipping promotions, such as free U.S. shipping on orders over a certain amount. Any active promotion will be shown on the website or at checkout.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information, when available.

Please allow up to 48 hours for tracking updates to appear after your shipping confirmation is sent.

Multiple Shipments

If your order includes multiple items, they may ship separately depending on the product type, production location, or fulfillment timing. You may receive more than one tracking number for a single order.

Incorrect Shipping Addresses

Please make sure your shipping address is correct before placing your order.

Carter Thread Press is not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If you notice an address mistake after placing your order, please contact us as soon as possible. We’ll do our best to help, but we cannot guarantee changes once an order has entered production or shipped.

Lost, Delayed, or Missing Packages

Once a package has been handed to the shipping carrier, delivery timing is outside of our direct control.

If your tracking shows your package was delivered but you have not received it, please first check with neighbors, your building/mailroom, and the shipping carrier. If you still need help, contact us and we’ll do our best to assist.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with your order number and photos of the item and packaging. We’ll review the issue and help make it right.