Shipping Policy

Carter Thread Press currently ships orders within the United States. Most pieces are stocked in small quantities and prepared for shipment after an order is placed.

Where We Ship

Carter Thread Press currently ships within the United States only.

International shipping is not currently offered, though shipping destinations may be expanded in the future.

Order Processing

Most in-stock orders are prepared for shipment within 2-4 business days.

A small number of pieces may require additional preparation or may be made to order. When additional processing time applies, it will be noted on the individual product page.

During holidays, seasonal launches, or periods of unusually high order volume, processing times may be slightly longer.

Estimated Delivery Time

Once an order has shipped, delivery timing will depend on the selected shipping method, destination, and carrier.

Any estimated delivery dates shown at checkout are estimates and cannot be guaranteed.

Shipping Rates

Shipping rates are calculated and displayed at checkout before an order is placed.

Complimentary standard shipping is currently offered on U.S. orders of $85 or more.

Local Delivery

Local delivery is available for eligible addresses in Salem, Marblehead, Lynn, Swampscott, Beverly, Danvers, and Peabody. A $35 minimum order applies, with a $5 local delivery fee.

If your address qualifies, the local delivery option will appear at checkout. Deliveries are made on weekday afternoons and evenings, with orders placed by 12 noon potentially eligible for same-day delivery.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Please allow up to 48 hours for tracking information to update after your shipping confirmation is sent.

Incorrect Shipping Addresses

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an address error after placing an order, please reach out as soon as possible. If the order has not yet been prepared or shipped, an address change may still be possible. Changes cannot be guaranteed once an order has been prepared for shipment or handed to the carrier.

Carter Thread Press cannot guarantee delivery of an order sent to an incorrect or incomplete address supplied at checkout.

Lost, Delayed, or Missing Packages

Shipping-carrier delays may occasionally occur after an order leaves Carter Thread Press.

If your package appears to be lost in transit, please reach out no later than 30 days after the estimated delivery date. Tracking information and available shipping details will be reviewed to determine the appropriate next steps.

If tracking shows that a package was delivered but you have not received it, please first check around the delivery location, with household members or neighbors, and with the carrier. If the package still cannot be located, please get in touch for assistance.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please reach out within 30 days of delivery.

Please include your order number, a description of the issue, and clear photos of the item and packaging where applicable. The details will be reviewed and the appropriate resolution provided in accordance with the Returns & Exchanges policy.

Questions

For questions about shipping or an existing order, please reach out through the Contact page. Including your order number will help your purchase be located more quickly.