Refund policy

At Carter Thread Press, each item is made to order just for you. Because our products are printed and fulfilled on demand, we are unable to accept returns or exchanges for buyer’s remorse, change of mind, or ordering the wrong size, color, or style.

Please review product descriptions, size charts, colors, and shipping information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of receiving your order.

Please include:

Your order number
A description of the issue
Clear photos of the item
Clear photos of the packaging, if applicable

Once we review the issue, we’ll help determine the best resolution. If the issue qualifies, we may offer a replacement, reprint, or refund.

Lost Packages

If your package appears to be lost in transit, please contact us no later than 30 days after the estimated delivery date.

We’ll review the tracking information and help determine the next steps.

Wrong Size, Color, or Style Ordered

Because each item is made to order, we cannot accept returns or exchanges if the wrong size, color, or style was ordered.

Please check all product details carefully before completing your purchase.

Address Issues

Please make sure your shipping address is complete and accurate before placing your order.

Carter Thread Press is not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If you notice an address error after placing your order, contact us as soon as possible. We’ll do our best to help, but address changes are not guaranteed once an order has entered production or shipped.

Cancellations

Because orders are sent into production quickly, cancellations are not guaranteed. If you need to cancel an order, please contact us as soon as possible.