FAQ
How long will it take to receive my order?
Most Carter Thread Press pieces are stocked and ready to ship. Processing and delivery times may vary depending on the item and destination.
A small number of pieces may be made to order and require additional processing time. When applicable, this will be noted on the individual product page.
Tracking information will be sent as soon as your order is on its way.
Do you offer free shipping?
Yes. Complimentary standard shipping is currently offered on U.S. orders of $85 or more.
Where do you ship?
Carter Thread Press currently ships within the United States only.
Do you offer local delivery?
Yes. Local delivery is available for eligible addresses in Salem, Marblehead, Lynn, Swampscott, Beverly, Danvers, and Peabody. A $35 minimum order applies, with a $5 local delivery fee.
If your address qualifies, the local delivery option will appear at checkout. Deliveries are made on weekday afternoons and evenings, with orders placed by 12 noon potentially eligible for same-day delivery.
Does Carter Thread Press have a physical storefront?
Carter Thread Press is currently an online shop and does not have a permanent retail storefront.
Pieces may also be available in person at select pop-up events and markets. Upcoming in-person shopping opportunities will be shared through the website, social channels, and The Carter Thread Correspondence.
A permanent brick-and-mortar space is part of the long-term vision for Carter Thread Press, but for now, the shop can be found online and at occasional in-person events.
Can I return or exchange my order?
Yes. Returns and exchanges may be requested within 30 days of delivery.
Returned items must be unused, unworn, unwashed, unburned where applicable, and in their original condition. Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect.
Exchanges are subject to availability. If the requested replacement is no longer in stock, a refund to the original payment method can be provided instead.
Items marked Final Sale are not eligible for return or exchange.
To start a return or exchange, please reach out through the Contact page with your order number.
What should I do if my item arrives damaged or incorrect?
Please reach out within 30 days of delivery with your order number and clear photos showing the issue. Once the details have been reviewed, you’ll be contacted with the appropriate next steps.
Can I cancel or change my order after placing it?
Please reach out as soon as possible if you need to cancel or update your order. If the order has not yet been packed or shipped, a change or cancellation may still be possible.
Once an order has been prepared for shipment or has already shipped, changes and cancellations can no longer be guaranteed.
How can I contact customer service?
For questions about an order, product, or anything else, please get in touch through the Contact page. If your message concerns an existing order, please include your order number so it can be located more quickly.