FAQ

How long will it take to receive my order?

Most Carter Thread Press products are made to order, which means each item is created after your order is placed. Production and shipping times may vary depending on the product, print partner, and delivery location.

You will receive tracking information as soon as your order ships.

Do you offer free shipping?

Free shipping is currently being offered on U.S. orders over $75.

Where do you ship?

At this time, Carter Thread Press ships within the United States only.

Why is my item made to order?

Many of the products in the store are created through a print-on-demand process. This helps reduce waste and allows for a thoughtful variety of bookish apparel, accessories, and cozy reading essentials.

Can I return or exchange my order?

Because many items are made to order, returns or exchanges are generally unable to be accepted for buyer’s remorse, incorrect sizing, or change-of-mind purchases.

However, if your item arrives damaged, defective, misprinted, or incorrect, please reach out through the Contact page so an appropriate resolution can be provided. 

What should I do if my item arrives damaged or incorrect?

Please reach out within 30 days of delivery with your order number and clear photos of the issue. The problem will be reviewed and next steps will be discussed.

Can I cancel or change my order after placing it?

Please reach out as soon as possible if you need to cancel or update an order. Because items may enter production quickly, changes or cancellations cannot be guaranteed once an order has been submitted.

Do you offer personalized products?

Soon, select Carter Thread Press products may offer personalization. Please carefully review spelling, names, dates, and other custom details before placing your order.

Personalized items are made specifically for you and usually cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

How do I choose the right size?

Please review the size chart on each product listing before ordering. Since many products are made to order, comparing the listed measurements to an item you already own and love is recommended.

Will colors look exactly the same in person?

Display product colors are depicted as accurately as possible. However, colors may vary slightly due to screen settings, lighting, product materials, and print methods.

Are any product images AI-generated?

Some lifestyle and product mockup images are digitally enhanced for illustrative and styling purposes. Please refer to the product-only views, product description, specifications, color options, and size guide for the most accurate product details. Props and background items shown in lifestyle images are not included unless expressly stated.

How can I contact customer service?

You can reach out through the Contact page with any order questions, product questions, or concerns. Please include your order number if your message is about an existing purchase.