Returns & Exchanges

At Carter Thread Press, each item is made to order just for you. Because each product is printed and fulfilled on demand, returns and exchanges are unable to be accepted for buyer’s remorse, change of mind, or ordering the wrong size, color, or style.

Please review product descriptions, size charts, colors, and shipping information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, please reach out within 30 days of receiving your order.

Please include:

Your order number
A description of the issue
Clear photos of the item
Clear photos of the packaging, if applicable

Once the issue is reviewed, the best resolution will be determined. If the issue qualifies, a replacement, reprint, or refund may be offered.

Lost Packages

If your package appears to be lost in transit, please reach out no later than 30 days after the estimated delivery date.

The tracking information will be reviewed and next steps will be determined.

Wrong Size, Color, or Style Ordered

Because each item is made to order, returns and exchanges cannot be accepted if the wrong size, color, or style was ordered.

Please check all product details carefully before completing your purchase.

Address Issues

Please make sure your shipping address is complete and accurate before placing your order.

Carter Thread Press is not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If you notice an address error after placing your order, reach out as soon as possible. Address changes are not guaranteed once an order has entered production or shipped.

Cancellations

Because orders are sent into production quickly, cancellations are not guaranteed. If you need to cancel an order, please reach out as soon as possible.