Returns & Exchanges
Carter Thread Press accepts eligible returns and exchanges requested within 30 days of delivery.
Returned items must be unused, unworn, unwashed, unburned, where applicable, and in their original condition. Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect.
Exchanges are subject to current availability. If the requested replacement is no longer in stock, a refund to the original payment method can be provided instead.
Items marked Final Sale are not eligible for return or exchange.
To request a return or exchange, please reach out through the Contact page with your order number and the item you would like to return or exchange.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please reach out within 30 days of delivery.
Please include:
-Your order number
-A description of the issue
-Clear photos of the item
-Clear photos of the packaging, if applicable
Once the issue has been reviewed, the appropriate resolution will be provided. Depending on the circumstances and product availability, this may include a replacement or refund.
Carter Thread Press will cover applicable shipping costs when an item arrives damaged, defective, or incorrect.
Lost Packages
If your package appears to be lost in transit, please reach out no later than 30 days after the estimated delivery date.
Tracking information and available shipping details will be reviewed to determine the appropriate next steps.
Cancellations & Order Changes
If you need to cancel or make a change to your order, please reach out as soon as possible.
If the order has not yet been packed or shipped, a change or cancellation may still be possible. Once an order has been prepared for shipment or has already shipped, changes and cancellations cannot be guaranteed.
Questions
For help with a return, exchange, or other order issue, please reach out through the Contact page. Please include your order number so your purchase can be located more quickly.